Refund Policy
This Refund Policy governs credits, prepaid balances, and billing disputes for the 0Day Labs API service. It should be read together with our Terms of Service.
General rule
All fees paid to 0Day Labs are non-refundable except where expressly stated in this Policy or where required by applicable law. This includes prepaid balances, credit top-ups, and charges for successful payload generations already delivered.
Developer preview credits
Complimentary credits issued during the developer preview period have no monetary value and are not redeemable for cash. They expire when the preview period ends or when an account is closed, whichever comes first. No refund or compensation is provided for unused preview credits.
Billing errors
If you believe you have been charged for usage that did not occur or was charged at an incorrect rate, contact us within 30 days of the invoice date at hello@0daylabs.co with the relevant invoice reference and a description of the discrepancy. We will investigate and, where an error is confirmed, issue a credit to your account or a refund to the original payment method at our discretion.
Service outages
In the event of a material service outage directly attributable to 0Day Labs infrastructure (excluding third-party dependencies, scheduled maintenance, or force-majeure events), we may, at our sole discretion, issue a pro-rated credit for the affected period. Credits are applied to your account balance and are not paid out in cash.
Account termination by us
If we terminate your account other than for cause (i.e., not as a result of a breach of our Terms of Service or Acceptable Use Policy), we will refund any unused prepaid balance that remains at the time of termination.
If we terminate your account for cause · including but not limited to policy violations, fraud, or misrepresentation · no refund of any kind will be issued.
Account termination by you
You may close your account at any time by contacting us. Upon closure, access to the Service ends immediately. Any unused prepaid balance is forfeited and is not refundable, except where required by applicable law in your jurisdiction.
Consumer rights
The Service is a business-to-business offering and is not intended for consumers. Where applicable consumer-protection law grants rights that cannot be excluded by contract · including statutory cooling-off rights · those rights are not affected by this Policy. If you believe such rights apply to your situation, contact us and we will assess your request on its merits.
How to request a refund
- Email hello@0daylabs.co with subject line "Refund request · [your account email]"
- Include your invoice number or transaction ID and the amount in question
- Describe the reason for the request
- We will acknowledge within 2 business days and resolve within 10 business days
Changes to this Policy
We may update this Policy from time to time. Material changes will be communicated by email to the address on your account at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.